Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at yettyhairss@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at yettyhairss@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yettyhairss@gmail.com.

RETURNS & STORE POLICY

We want every customer to have a positive experience with their purchase. Please review the following policy carefully before requesting a return.

1. Returns & Store Credit

All eligible returns will be exchange for a store credit.

Customers have 10 calendar days from the date of delivery to request a return.

Returned merchandise must meet all of the following requirements:

The item must be in its original condition.
The wig lace must remain completely uncut.
The item must be unworn and unused.
Original tags must still be attached.
The item must be returned in its original packaging.
A receipt or valid proof of purchase must be provided.

Items that do not meet these requirements may be refused.

2. How to Begin a Return

Before sending anything back, you must contact us and receive return instructions.

You can reach us through:

Instagram: @Yettyhairs
WhatsApp: Use the WhatsApp link provided in our Instagram bio.
Email: yettyhairs@hairdresser.net

Do not send your return without contacting us first. Packages sent without an approved return request may not be accepted.

Return Address

Yettyhairs

On request when you contact us

3. Return Shipping Costs

If you are returning an item because you changed your mind, are unhappy with the look of the product, or feel that the wig or hair does not suit you, you are responsible for the cost of return shipping.

If an item arrives defective, damaged, or incorrect due to an error on our part, we will provide a return shipping label and return instructions.

4. Damaged, Defective or Incorrect Orders

Please inspect your order as soon as it arrives.

If you receive an item that is:

Damaged
Defective
Different from what you ordered

please contact us immediately so we can review the issue and determine the appropriate resolution.

Please provide photos or other information when requested to assist with our evaluation.

5. Items That Cannot Be Returned

For hygiene, customization, and product-specific reasons, the following items are final sale and not eligible for return:

Custom-made or personalized orders
Special-order merchandise
Beauty and personal-care products
Hair extensions
Sale or discounted items
Gift cards

6. Exchanges

We do not process direct exchanges.

If you would like a different product, you will need to return the original item according to the requirements above. Once the return has been approved, store credit will be issued, which can then be used toward a new purchase.

7. International & European Union Orders

For merchandise shipped into the European Union, customers may have a 10-day right to cancel or return an order without providing a reason, subject to applicable consumer-protection laws.

Returned merchandise must still be in its original condition, unworn and unused, with the lace uncut, tags attached, and original packaging included, along with proof of purchase.

8. Store Credit Processing

Once your return arrives, we will inspect the item to confirm that it meets our return requirements.

You will be notified once the inspection has been completed. If the return is approved, store credit in the form of a gift card will be issued.

Please note that processing and delivery of store credit may require additional time after your return has been received.

9. Shipping & Delivery Responsibility

Once an order has been handed over to the shipping carrier, we cannot guarantee or assume responsibility for packages that are:

Lost in transit
Damaged during transit
Delayed by the carrier
Stolen after delivery

We take care to package orders securely and ship them as promptly as possible. If an issue occurs while your package is in transit, we will do our best to assist with the situation.

However, customers may also need to contact the shipping carrier directly regarding claims for lost, delayed, damaged, or stolen packages.